Privacy Policy

Last Updated: May 2025

1. Introduction

Welcome to Simplytics Solutions. We are committed to protecting your privacy and ensuring transparency in how we handle your data. By using our website, tools, or services, you agree to this Privacy Policy. If you do not accept the terms outlined below, please do not proceed.

2. Data Collection & Usage

We collect and process user data to deliver high-quality digital services, improve platform performance, and ensure compliance. The data we may collect includes:

  • Personal identifiers: name, phone number, email address
  • Business information and communication preferences
  • Device and browser details
  • IP address and location data
  • Usage logs, service interactions, and feedback
  • Campaign analytics and messaging metrics

We use this data for:

  • Service delivery and technical support
  • Reporting and performance insights
  • Compliance with legal or regulatory obligations
  • Internal research and product improvement
  • Targeted marketing, with your consent

We do not sell your data to third parties.

3. Cookie Policy

Simplytics uses cookies and related tracking tools to enhance the user experience. These technologies help us:

  • Remember user preferences
  • Analyze traffic and behavior
  • Provide personalized experiences
  • Measure ad and campaign performance

You can modify your cookie settings in your browser. By continuing to use our website, you consent to our cookie practices.

4. Messaging Compliance & Sender Policies

As part of our WhatsApp Business Platform, RCS, and other messaging services:

  • Sender ID Approval: All Sender Names (Sender IDs) must be pre-approved. Unauthorized use may lead to message delivery failures or account suspension.
  • DND (Do Not Disturb) Compliance: Clients must ensure that campaigns respect DND regulations. Sending unsolicited messages to DND-registered users without proper consent may result in penalties.
  • Deceptive Messaging: Simplytics maintains a zero-tolerance policy toward misuse. We cooperate with enforcement agencies and may share user data if legally required.

5. Promotional Communication

By engaging with our services or filling any contact forms, you consent to receive promotional emails, messages, or service-related notifications. You may unsubscribe or opt-out anytime through the provided channels.

6. Service Disruptions & Force Majeure

We are not liable for delays or service interruptions caused by circumstances beyond our control (natural disasters, internet outages, regulatory shifts, etc.).

7. Termination of Access

We reserve the right to:

  • Refuse service or restrict access
  • Terminate accounts for noncompliance or misuse
  • Modify or withdraw features without prior notice
  • Delete stored data if deemed necessary

In case of termination, previously stored data may become permanently inaccessible.

8. Eligibility

Only individuals aged 18 and above, or those under authorized supervision, are permitted to use our services.

9. Pricing & Payments

  • All pricing is listed in Indian Rupees (INR) unless specified.
  • You agree to honor all payment commitments made through our platform.
  • Only authorized payment methods may be used.
  • Simplytics is not responsible for losses resulting from fraudulent payment activity on the user’s part.
  • We reserve the right to revise pricing or introduce new charges in the future.

10. Pricing Errors

If a service is mistakenly listed at an incorrect price, we may cancel the transaction. Any advance payments will be refunded promptly.

11. Third-Party Services

We may provide integrations or recommendations involving third-party platforms (e.g., Meta, Google, RCS carriers). Simplytics is not liable for misinformation, downtime, or errors originating from these third parties.

12. Accuracy of Information

Users are expected to provide accurate and up-to-date information. We reserve the right to verify submitted data and suspend services if inaccuracies are discovered.

13. Reporting Service Issues

If you experience partial or failed delivery of a promised service, please notify us within 10 days so we can take corrective action.

14. Definitions

  • Simplytics / We / Our: Refers to Simplytics Solutions and its service platforms
  • User / You: Refers to any business, individual, or entity using our services
  • Platform: Refers to our website, digital tools, and messaging infrastructure
  • Services: Includes GA4 implementation, dashboarding, tag management, WhatsApp Business Platform, RCS messaging, and related consulting
  • Third Parties: External tools, platforms, or vendors that may interact with our services